FAQ - All - Agora Documentation

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FAQ

Electron

All Platforms

Platform

Android

iOS

macOS

Web

Windows

Linux

Framework

Electron

Unity

Flutter

React Native

Unreal (C++)

Unreal (Blueprint)

Cocos Creator

Cocos2d-x

Server-side

Integration issues

How can I choose the video resolution, frame rate and bitrate? How can I pass the basic HTTP authentication or token authentication? What is the difference between the in-call volume and the media volume? Does Agora have reconnection mechanisms? How can I listen for an audience joining or leaving an interactive live streaming channel? How to solve token-related errors? How can I implement the call rejection function when the line is busy? How can a host change the role of a remote user? How do I get the user's call duration? How can I listen for the status of a user's microphone and camera? How do I remove a specified user from a channel? How do I use co-host token authentication? What are the differences between the COMMUNICATION and LIVE_BROADCASTING profiles? How to protect interactive live streaming from stream bombing? Why can't I use startAudioMixing to play a music file? How to upgrade to token-based authentication? How to connect Flexible Classroom with your own user management system and class scheduling system? How can I enable image enhancement? Why can't I hear audio in stereo when playing a stereo file? How can I set user properties and classroom properties?

Quality issues

Why can I hear the noise in a call? Why does audio freezing occur in a call? How can I solve the problem of low volume? How can I troubleshoot the issue of no sound? Why is my video choppy? Why is my video blurry? How can I fix black screen issues? Why can't I turn on the camera? Why do I see a big headshot or letterboxing? How can I fix unsynchronized audio and video?

General product inquiry

What platforms does Agora support? What products does Agora provide? What is the difference between Agora Live Interactive Streaming and common CDN + RTMP technologies? How many users can Agora RTC SDK support at the same time? What classroom states does Flexible Classroom support?

Account & Billing

Agora's free-of-charge policy for the first 10,000 minutes What are Agora’s policies on billing, fee deductions, and account suspension? How can I solve account issues in Agora Console? How does Agora calculate service minutes? What Should I do If the DAU in My RTM Project Exceeds 1000? What should I do if I cannot receive the verification email from Agora？

Other issues

How to solve SEI-related issues?