Why can't I adjust the volume of the background music through the system volume?

Problem

When users play background music in mobile devices and join an RTC channel, they cannot adjust the volume of the background music by adjusting the system volume.

Reason

Mobile devices have two volume types: in-call volume and media volume. Generally speaking, users use the in-call volume control to adjust audio or video calls, and the media volume control to adjust background music. See What is the difference between the in-call volume and the media volume for details.

After users join an RTC channel, the Agora RTC SDK determines which volume type the system volume controls. When the SDK controls the in-call volume and the background music uses the media volume, users cannot adjust the volume of the background music through the system volume.

Solution

Solution one

Call startAudioMixingPlay to play the background music, and the SDK can control both the background music and the user's voice. Regardless of whether the SDK uses in-call volume or media volume, users can adjust the volume of both the background music and the user's voice through the system volume.

Solution two

Set the scenario parameter of setAudioProfile as GAME_STREAMING/AgoraAudioScenarioGameStreaming to make the SDK use the media volume. Users can then adjust the volume of both the background music and the user's voice through the system volume.

Solution three

If the above solutions cannot meet your requirements, you can use platform-specific APIs to intercept volume key events and adjust the volume as follows:

• Android: Use AudioManager.
• iOS: Use MPVolumeView.