Delete Your Agora Account

This article describes how to delete your Agora account created with an email address or phone number.

Prerequisites

Before deleting your Agora account, ensure that the following requirements are met:

• You are the creator of the account to be deleted.
• The account to be deleted is an Agora account created in Agora Console, not a reseller account created in Agora Reseller Console.
• There are no active projects under your account. If there are any, go to the Project Management page to disable all active projects.
• Your account balance is zero.
  • If your account balance is positive, go to the Withdraw page to request a withdrawal.
  • If your account balance is negative, go to Billing Center to add money to your account.
• Your bill for last month has been issued.
• No usage is generated in the current month.
• All of your packages have either expired or been used up, including:
  • RTC and Cloud Recording packages.
  • Support packages.
  • Extensions Marketplace packages.
• There are no members under your account. If there are any, go to the Member Management page to delete all members.

Procedure

Follow these steps to delete your Agora account:

1. Log in to Agora Console, click your account name in the top-right corner, and click Setting in the dropdown menu.
   
2. In the left navigation panel, click Security.
3. At the bottom of the Security page, find Delete account. Ensure that you meet all the prerequisites, and click Delete Account.
4. Read the pop-up prompt carefully, and click Continue.
   If any prerequisite is not met, an error message appears after you click Continue. Check the Prerequisites and try again.
5. Fill in the reason why you want to delete your account, enter the admin email address for this account, and click I understand all the risks and want to continue.
   The admin email address is the email address you use to sign up for this account. You can find it on the Profile page.
6. Follow the pop-up prompt to verify your identity.
7. Ensure that you fully understand the risks of deleting an account, and click Submit request.

After receiving your account deletion request, Agora sends you an email for confirmation and processes the request within a week.

Once the request is approved, Agora deletes your account and notifies you by email.